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Change Of Mind or Order Placed in Error

If you purchase a product/s from Party Station Australia online and you change your mind, placed the order in error, added a product in error, or you do not use some of the products, we will in some cases offer a refund, credit or exchange of the item on a goodwill basis only. "Change of Mind" returns are conditional upon the following;

a. Items are in a suitable condition for resale
b. The quantity of items being refunded are not a large quantity (The determination of what is considered a large quantity will be our sole discretion)
c. The item is not; a custom and personalised items, helium tank, oversized item or life-size cut-outs.
d. The item was not discounted in any way
e. The item was not purchased as part of an order that had a discount code applied to the whole order.
f. We reserve the right to apply a 10% re-stocking fee.
g. We reserve the right to refuse to refund, credit or exchange for any reason including if we deem the products not to be suitable for resale or are in too large a quantity to sell within a reasonable period of time.
h. You ensure all original packaging, cables, manuals, accessories and other items that came with item to be returned and that the product is in condition for resale as new. If we deem at our discretion that all the required packaging, cables, manuals, accessories and other items are not with your returned item, we may reject the return claim
i. We reserve the right to determine if you are entitled to a refund, exchange or credit for "Change of Mind" returns.
j. Shipping is provided by a third party courier or post service as an additional services for your convenience and as such this is non-refundable.
k. Please contact us if you would like to return your order and please keep in mind that it is not a requirement of a retailer to accept a return of an entire order, it is a gesture of goodwill.

    Faulty or Damaged Products

    All products that are sold by us are checked as part of our process in completing your order. On rare occasions items do become "damaged" as part of transporting the goods to you. A refund or replacement for a faulty product is conditional on the following;

    You must notify us of a faulty or damaged product immediately within 48 hours of it being discovered and before an event date you specify in our checkout process. If you do not specify a date of your event on your order, you must notify us of a Faulty or Damaged product within 7 days of your order. It will be at our discretion to provide a refund for products if your initial contact with us regarding an issue is after your event. It is our company policy not to provide a refund if we cannot easily and clearly confirm products have not been used.

    a. You must keep evidence of the faulty product and the carton in which it was shipped until we advise on your requested refund or exchange. We will require a photo or video of the product and package for insurance purposes to prove the issue. If the photo or video is insufficient we may request additional photo's or video's. If you dispose of the item before we approve (or reject the claim), we reserve the right to reject your claim.
    b. We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer, supplier, or us are followed.
    c. The limit of the compensation for a faulty product will be the replacement or refund of that faulty product once it has been returned to us.
    d. We reserve the right to inspect and test a product to determine if it is in our opinion faulty or damaged. It is at our discretion that we determine if an item is damaged or faulty.
    e. The delivery time for a replacement product starts from when we confirm that we will replace your product and will then follow normal the same as if the product was being dispatched as a normal order. See shipping times for details however the may vary if we need to source the product for you in which case we will notify you of delays.
    f. In the rare event that a product is Faulty or Damaged, please send a video of the Faulty product or image of the damaged product to us within 7 days of originally notifying us of the issue. We may request that the product be sent back to us. If we require the product to be sent back to us and we find that the product is faulty we will provide a full refund (or we can send a replacement if you prefer). Of the product and the shipping incurred for sending the product back to us. If the product is found to be in good working order, a refund will not be provided and you would be required to pay the shipping to have the product sent back to you.
    g. It is your responsibility to ensure that defective goods are suitably packaged for return shipping and include all original packaging, cables, manuals, accessories and other items that came with it. If we deem at our discretion that all the required packaging, cables, manuals, accessories and other items are not with your returned item, we may reject the return claim.

      Order Issue

      If you have any other problems with your order please contact us before your event date or within 7 days of receiving your order, whichever is the earlier date. If you contact us after this time we reserve the right to refuse a refund if we cannot adequatly proves an issue has occurred.

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